Update on the issues encountered during the TNB maintenance works on 15 February

On the 15 February TNB performed some maintenance which required electricity interruption to several blocks. As a result of this work several serious problems were encountered and we would like to provide an update on the various items:

Towers Affected

The letter received from TNB listed only a few towers but the power cut was extended to other towers as well. We understand that this caused great inconvenience however the root cause was TNB making a mistake by failing to list all affected the towers correctly.

Lifts

The lifts and some common are lighting are backed up by generators which are maintained on a regular basis and worked correctly when the power was cut.

When power is cut there is a short period before the generators start and the service is resumed. Following this period the lifts in tower G failed to restart due to the electronics requiring a password which the previous lift company had implemented. The previous lift company (Kone) were contacted and a delay was incurred before their engineer arrived and the necessary information was given following which the service was resumed.

Access Cards

Unfortunately many people encountered problems following the power cut and the access card contractor was called to investigate. The initial finding ware that the local controllers which manage the various zones encountered a software corruption when the power the cut which resulted in many cards failing to work. The problem was resolved by the technician rending the database details to each controller.

The JMC are concerned about the stability of the system and will investigate the options available to add resilience to the system when power interruptions occur.

If any residents are still encountering issues with their access cards then please contact the management office and provide your card details.

Management Office

Several complaints were made about the poor response by the staff to issues raised by residents The JMC take these complaints very seriously and have relayed our discontent to the new building manager (En Habib) and the Operations Director (Mr. Kelvin Tan). We have been assured that these problems will not occur again and will be monitoring the standard of service.