We would like to update everybody on the current situation with the access card system.
Over the past 6-8 months we have experienced several faults with the system. Troubleshooting has been very difficult since no installation plan/wiring diagram was handed over from the developer. Despite several requests SHD have not co-operated in providing the necessary information to the Management Office.
We have engaged several companies to rectify the problems as they happen but the same problem keeps repeating which suggest something is wrong with the system itself.
Quite recently we purchased a stock of new access cards for residents with damaged/lost cards. However, after formatting and keying the new cards into the system it was found that they didn’t work in many parts of the condominium.
Over the past few weeks we have engaged P&A Concept to analyse and troubleshoot the system. So far we've found a missing controller box and some faulty components which is supposedly the root cause of the new cards not working.
The JMC has authorised the purchase of the required parts and currently we're waiting for the parts to arrive. In the meantime, we ask for your continued patience.
For residents with lost or damaged cards, please contact the management ASAP to get your replacement cards
OMG-SHD doing a great favour by laying this shits for us to handle.No wonder takes so long to finally found the cause.Great work,JMC is must be tough for you guys.appreciate
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